Returns & Exchanges
At La Mercerie, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, you may return or exchange unworn items with original tags within 30 days of delivery.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.
Affix the Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier partner and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing