Frequently Asked Questions
Everything you need to know about shopping with La Mercerie.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, La Mercerie is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partnerships with fair-trade certified factories.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Klarna.